Frequently Asked Questions
At The Attic Self Storage, we know choosing the right storage facility comes with plenty of questions—and we’re here to help. With five convenient locations across the Dallas metro area, we offer clean, secure, and accessible storage solutions for residents and businesses alike.
Whether you're in Dallas, Mesquite, Allen, or Addison, our expert on-site teams are ready to make your storage experience as smooth as possible.
1. What are the access hours at The Attic Self Storage?
All of our locations offer gate access from 6:00 AM to 9:00 PM, 365 days a year, including holidays. You can access your unit on your schedule—early morning or late evening.
2. When is the office open?
Office hours are typically Monday through Friday from 8:30 AM–11:00 AM and 1:00 PM–5:30 PM. We’re also open the first and last Saturday of each month from 9:00 AM to 2:00 PM to help accommodate weekend visits.
3. Do you offer climate-controlled storage units?
Yes! Select locations—including Walnut Hill and Central in Dallas—offer climate-controlled storage to help protect your belongings from extreme heat and humidity.
4. What type of security is in place?
Your peace of mind is our priority. All of our facilities are fenced, gated, and monitored by security cameras, with on-site management for added safety and service.
5. Do you have drive-up access storage units?
Yes, each of our locations offers drive-up access units for easy loading and unloading—perfect for storing large or heavy items without the hassle of stairs or elevators.
6. How do I rent a storage unit?
You can call, email, or visit any of our five locations to reserve your unit. Our friendly managers are happy to walk you through unit sizes, pricing, and availability.
7. Are your facilities family-owned and locally managed?
Absolutely! The Attic Self Storage is a family-owned business serving the Dallas metroplex for over 40 years. We pride ourselves on personal service and trusted local care.
8. What types of storage units do you offer?
We provide a wide range of unit sizes, including interior and ground-floor options, to accommodate everything from seasonal décor to business inventory and household items.
9. Can I pay my bill online?
Yes! Our Allen location offers online bill pay for added convenience, and we’re working to expand digital options across all our locations.
10. Where are your storage facilities located?
We proudly serve the DFW area with locations in Dallas (Walnut Hill & Central), Mesquite, Allen, and Addison—all strategically located near major highways like I-635, I-30, Highway 75, and Beltline Rd. for fast and easy access.
